THE METRICS

Our robust metrics enable organizations to measure, for purposes of reporting and improvement, the actual quality of their internal and external relationships.

Relationships are emerging as a key driver of value and risk. Many struggle to measure relationship quality. Yet Relational Analytics licensees can provide their clients not only with reportable results but with a rigorous quantitative basis for management and governance.

Our licensees apply the metrics to every kind of organization – businesses, public services and NGOs. They can measure relationship quality both internally and with external stakeholders.

Relational Analytics uses a single scale of relationship quality. This means our licensees can easily compare relationships and track their development through time. And because the metrics provide both bilateral and multilateral views, they support effective intervention, dialogue, analysis and forward planning.relationallensbanner