Using Relational Analytics to Understand, Measure, Manage, and Improve Relationships

Geneva, 28-29 March



Relational Metrics is a statistically validated way of measuring relationship quality.

Using it, you can address organisational relationships that are hurting profitability, efficiency and productivity anywhere in your organisation’s ecosystem.

This 2-day course provides the basis for full accreditation as a licensed user of Relational Metrics and enables you to join the community of practice.


DAY 1: Relational Management & Relational Metrics

Michael Schluter introduces the key ideas around measurement of relationships in organisations. He and his team show how these methods enable more effective analysis and provide data allowing organisations to enhance performance and meet social and relationship reporting requirements.

DAY 2: Enhancing Performance

For you to sharpen your ideas for implementing Relational Metrics in your organisation, the team will review the use of the Relational Metrics in assignments across multiple sectors. Particular attention will be paid to the potential for Relational Analytics to increase the effectiveness of multi-stakeholder partnerships in achieving development and humanitarian goals.


9:00 to 17:00 daily

28-29 March 2017

Impact Hub, Rue de Fendt 1

1201 Geneva



Early bird Price 600 CHF for registration/payment before 10 March, 2017

Full Price CHF 1,200 (Government/Corporate)

CHF 800 (NGO),

CHF 600 (individual)

Includes lunch/refreshments



BERIS GWYNNE was an ambassador for the Australian Foreign Office before representing one of the world’s largest NGOs to the UN in Geneva.  She is also founder of Incitāre – a platform to support accelerated achievement of the UN’s Sustainable Development Goals.


Dr. MICHAEL SCHLUTER CBE is an economist, former World Bank consultant, and social entrepreneur. He co-originated the Relational Proximity® Framework. He is founder of Relational Thinking and Chairman of Relational Analytics.


JOSHUA ROSS holds a Ph.D from Cambridge and taught mathematics at two Chinese universities before chairing the Regional Board of an International NGO. He is responsible for the Relational Analytics technology platform (RAMP).


VINCENT NEATE is the CEO of Relationship Capital Strategies Ltd., and has been active in the field of corporate responsibility for over twenty years, latterly as the partner in charge of the Sustainability Practice at KPMG.


Relational Metrics for NGOs


A three day nonresidential course in Relational Metrics designed for the NGO sector: NGO/clients, NGO/donors, NGOs/government, trustees/management, NGOs/public, management/employees, UK office/overseas office, and NGO/overseas government.


This three day course provides in-depth training in data collection, calculation, interpretation, presentation and intervention design based on the Relational Proximity Framework. In order to use these tools, which are governed by trademark and copyright, you will need to sign a licensee agreement. To ensure quality control, we require that you engage an approved supervisor for your first three assignments. For further details, please use the form on this page. To purchase places on courses, click here.


A course was completed here in January 2015. Information on the next course will appear here.

Coaching People Towards More Effective Relationships


A two day course available on: February 2 & 3, June 1 & 2, and October 5 & 6 (2017) Performance depends on developing and maintaining effective relationships. RHA (Relational Health Assessment) is part of a suite of Relational Metrics tools.  Other tools assess relationships between groups and organizations. While psychometric tools help coaches and clients understand the individuals involved, coaches also need to be able to help their clients understand and adjust their relational dynamics.  RHA is designed specifically for coaches to work with individuals alone, or in pairs/groups, where there are challenges in organizational relationships.


To provide coaches with a unique and innovative approach to helping difficult organizational relationships and enhancing good relationships; and to provide the classroom component of training towards full accreditation as a Relational Coach. Successful completion of the course provides access to the online RHA tool in order to complete the supervised work experience required for full accreditation.


(1) The Relational Proximity® Framework (RPF) that underpins the RHA. (2) Practice in administering the RHA. (3) Interpreting the results using the framework and norm tables. (4) Practice at reviewing the results with individuals. (5) Using RHA alongside psychometric tools. (6) Using the RHA fairly and ethically.


Experienced facilitators and coaches working with individuals and teams in public, private and voluntary sectors who want to: (1) Develop more effective working relationships for themselves and their clients, (2) Pinpoint crucial areas that require attention so that they can be addressed and fixed, and (3) Deal practically with the risks and issues involved in organizational relationships.


This is achieved after successful completion of at least two applications of the tool in a live coaching context, with each of the cases written and submitted for feedback to an accredited Supervisor. It allows purchase of online materials that you can use in your own practice as a coach. it also gives you membership of the Relational Practitioner Community, which provides support and further learning opportunities, including cross-training in other Relational Metrics, and towards becoming an accredited Supervisor of Relational Coaches.


Course dates for 2017: February 2 & 3, June 1 & 2, and October 5 & 6. The course is non-residential. Total cost is 695 GBP, including tuition, course materials,  refreshments and lunches.


Roy Childs is the Managing Director of Team Focus.  An Occupational Psychologist, he has worked at senior levels for over 20 years. As a coach, facilitator, assessments expert, and psychometrician, he focuses on building relationships and developing capability.


This course is delivered by TEAM FOCUS, a psychology-based consultancy specializing in enhancing the contribution of people at times of individual, team and organizational change. Call Team Focus on 01628 637338. Or email:



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