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Inter-departmental tensions resolved

Client: International NGO. Licensee: Renuma. Tension between two departments was resolved by using insight from Relational Proximity® measurement. Data enabled the senior teams to understand the underlying causes of their difficulties and begin to address them. After a single intervention, the participants put in place a number of actions to enable them to work more […]

20th April 2016

Better sales performance

Client: A sales team. Licensee: KPMG. The client organisation was a business going through a significant process of change. In one division a new leadership group had been formed, bringing together disparate sales leadership to increase collaboration and learning from best practice. The group had not gelled well for more than a year and performance […]

30th January 2016

Operational difficulties resolved

Client: A UK utility company. Licensee: Renuma. Measuring the quality of relationships between three organisations provided an effective catalyst for improved delivery. After a relatively short amount of contact time, the improvements demonstrated over a 20-week period made tangible impacts upon how each organisation relates and how smoothly the street works operation runs in the […]

Closing a perception gap with training providers

Client: A professional membership and qualification body in accountancy. Licensee: KPMG. The CEO of the client group was concerned about its relationship with two partner organisations who recruited and trained the students who would become the Membership of the future by qualifying in the professional standards set. The relationship was not financial but was entirely […]

Conflict avoided over succession

Client: Engineering consultancy business. Licensee: Team Focus. The company was a highly successful consultancy business offering engineering solutions to its clients. Started 30 years ago by an entrepreneurial engineer, it had grown to a turnover of £15 million when the owner appointed a new MD. It now turns over £25 million. The challenge The top […]

A model for best practice in schools

Client: A group of English secondary schools. Licensee: Relational Schools. Relational Schools works to put relationships at the core of school life. The starting point is a belief that supportive relationships between all members of a school are fundamental. Strong, secure, relationships can surmount social inequality, whereas weak or fragile relationships reinforce educational disadvantage. Many […]

Relationship managers understand commissioning relationships

Client: UK Commissioning Support Unit. Licensee: Renuma. Two dedicated relational workshops for the client relationship team enabled them to start to understand and apply insights from the Relational Proximity® Framework. Bespoke exercises enabled them to analyse and reflect on organisational dynamics that made their relationship management task difficult. As a result, the team changed the […]

20th April 2016

Difficult relationships resolved

Client: Global service supplier. Licensee: Sandhams. The client supplies services to a European manufacturer. The relationship was a long-standing one and both parties had been broadly happy with the transactional service arrangements in the past. The challenge Immediately prior to Sandham’s involvement there were signs of increasing frustration from both sides. A number of staff […]

30th January 2016

Stakeholder relational strength assessed and prioritised

Client: UK Utility Company. Licensee: Renuma. Systematic assessment of all types of external stakeholder enabled the identification of strong relationships and prioritisation of weaker ones. The process gave the senior management team greater insight about their organisational competencies and where strategic stakeholder risk needed to be addressed. Overview A UK utility company wanted to improve […]

20th April 2016

Better management of sales relationships

Client: International Food supplier. Licensee: Renuma. A dedicated one-day workshop for the sales team enabled them to understand their relational environment and apply insights from the Relational Proximity® Framework. Bespoke exercises enabled them to analyse and reflect on their supply chain relationships. As a result, the team started prioritising different relationships. Overview Our client’s European […]

Integration strategy assessed

Client: A UK Clinical Commissioning Group. Licensee: Renuma. Measuring the effectiveness of a third-party intervention enabled participants to understand its impact and to consider other ways to improve the relationship between frontline service providers. Overview A group of doctors’ practices undertook an exercise to improve their relationship with social services in order to impact the […]

Improved relations with the regulator

Client: A Utility Company in South Africa. LIcensee: Stakeholder Relationship Assessments. A major utility company in South Africa wished to assess its relationships with its major stakeholders, including the government department that sets the policy framework that governs its operations. Results A relational audit revealed that the company’s relationship with the government department scored significantly […]

30th January 2016

Different organisational cultures reconciled

Client: A major UK food and clothes retailer and a major global NGO. Licensee: KPMG. The NGO worked in partnership to ensure that the retailer’s decisions about sourcing of commodities such as cotton and fish were as sustainable as they could be. This relationship was up for renegotiation and the two individuals in the respective […]

Better quality of professional services

Client: A professional services firm. Licensee: Relationships Foundation. The client, an international professional services firm with a reputation for valuing its key relationships, wanted to identify ways of improving the relationship between partners and consultants within the firm. It was recognised that this relationship was a critical factor in quality of work, quality of life, […]

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